How We Work · 5 min read

The rate card is a relic.

A published price is a promise to charge the same for a problem you haven’t seen yet. We don’t make that promise.

Every agency website that publishes a price list is telling you something it doesn’t mean to. It is telling you that it has decided, in advance and without having met your problem, exactly what your problem is worth. That is not transparency. That is a guess, printed in a nice font.

We don’t publish rate cards, and we get asked why often enough that it is worth writing down properly. The short version: a published price is a promise to charge the same for a problem we haven’t seen yet. We are not willing to make that promise, because it is the wrong promise — for us and, more importantly, for you.

Price follows the problem, not the menu

The same words — “a website,” “an SEO project,” “a brand refresh” — can describe a two-week job or a two-year one. A rate card pretends otherwise. It forces a spectrum of wildly different situations into a single number, which means it is always wrong: too high for the simple case, too low for the hard one, and a poor fit for almost everyone in between. The agencies that publish them know this. The number on the page is a lead-generation device, not a price.

We’d rather do the unglamorous thing and actually understand the problem first. Every engagement starts with a free scoping conversation, after which we can talk about money honestly — because by then we are pricing something real instead of something imagined.

A price you can quote before you understand the problem is not a price. It’s a coincidence.

The most valuable thing we sell is sometimes “no”

There is a second reason we resist the rate card, and it matters more. A menu creates pressure to order from it. The moment a service has a price, the incentive is to sell that service — whether or not it is the thing you actually need. We have talked clients out of redesigns, out of custom builds, out of entire campaigns, because the honest answer was that their money would do more somewhere else, or nowhere at all for now.

You cannot give that advice freely if your business model depends on selling the item on the menu. The absence of a rate card is what lets us stay on your side of the table.

What this means for you

It means you never pay for a package that half-fits. It means the scope is built around your goal rather than around our pricing tiers. And it means that when we do quote you a number, it is a considered answer to a question we have actually examined — not a figure we’d have given anyone who happened to use the same word for a different problem.

The rate card is a relic of an era when agencies sold deliverables. We sell outcomes, and outcomes are priced one real conversation at a time.

← All writing We don’t follow trends. We start them.